Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, undamaged.
Should you not be able to provide us with an invoice number or receipt via email, we will not be able to process a refund.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days – usually 7-14 days.
This time is determined by the credit card facility used and is not controlled by Rome Equestrian (Pty) Ltd.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@rome-equestrian.co.za.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded at regular prices, only at the sale price once proof of purchase has been provided.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@rome-equestrian.co.za and send your item to: Pudo point at On Darwin Shopping Centre.
Shipping Returns
To return your product, you should Pudo it to: On Darwin Shopping Centre, Kraaifontein.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@rome-equestrian.co.za for questions related to refunds and returns.